Privacy and Security Policies

Site Privacy

We keep your personal information private and secure. When a purchase is made from our site, the customer provides their name, email address, credit card information, address, phone number, and a password. We use this information to process and update you on your orders, setup your account with us, comply with legal obligations, prevent fraud, as well as personalize your shopping experience.  If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Our secure servers protect your information using advanced encryption techniques and firewall technology.  Data for this site is encrypted both while at rest on disk and while in transit.

To keep customers informed about our latest offers, we may notify customers of current promotions, specials and new additions to Sweet Viola’s online store.  Customers may unsubscribe from our newsletters by following the unsubscribe instructions in the newsletter emails.

When entering any of our contests or prize drawings, winners provide their name, email address and mailing address.  We will send the prize to the address entered and notify the winner by email.  When entering a contest or drawing, winners are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sweet Viola’s online shop.  Winners may unsubscribe from this newsletter by following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.  In order to provide accurate tax and shipping details, we collect information on IP address, browser type, and shipping address.  

Our team members have access to this information to help fulfill orders, process refunds and support you.  This includes order details such as what was purchased, when it was purchased, where it should be sent. Additionally, our teams will have access to customer information like your name, email address, and billing and shipping information.

Privacy On Other Websites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Security

At Sweet Viola, we take security seriously to mitigate the risk of our site being compromised.  The data center hosting our website encrypts data on disk and while in transit. This ensures data that is stored on the server and data moving between your computer and the website is secure.   We value your privacy.  Your credit card and personal information is not viewable by Sweet Viola or by the public.  We do not sell your data and we use a secure certificate to protect our customers on our website.

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.

This site is scanned for potential malware and vulnerabilities by the iThemes Site Scanner. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

Credit Cards

We accept the following credit cards via Stripe: Visa, MasterCard, American Express and Discover.  There is no surcharge for using your credit card to make purchases.  Please be sure to provide the exact billing address and telephone number (i.e. the address and phone number your credit card or bank has on file for you). Incorrect information will cause a delay in processing your order.

Please see the Stripe Privacy Policy for more details.